I have used Tony's plumbing for years.
I have used Tony's plumbing for years. They have great customer service and great work ethic. Their prices are fair and they do not try to sell you on things you do not need. They do however pay attention to all aspects of a repair, so you aren't calling them the next day due to a repair going wrong.
I have never spoken to an owner, there are office managers that handle all the tasks at hand. They try to provide service asap, but do get busy on occasion, as all companies do. I haven't had issues with them showing up late or not at all, and I have used them dozens of times, but this is a business that requires patience as things can go unexpected with a job prior to yours. Keep mind you'd want a plumber or electrician to finish your problem before leaving too, so lateness can be forgiven at times. I have received a call to prepare me for any delay in advance as well.
I'm beginning to think that the 1 star reviews they are receiving are fake users made by other companies to bring down their score. You never see a company get either 1 star or 5 stars. That's a bit ridiculous and unbelievable. Sad really, but I have seen that done before. I think it should be investigated personally. It's too easy to make a google account. I am a real person, if someone would like to email me to confirm.
Thank you Tony's plumbing for being a 5 star company, you will always have my loyalty as a customer.
- Manic P.